As a Steampunk Medallia Administrator & Developer, you will serve as the primary technical resource responsible for the administration, configuration, enhancement, and support of the Medallia platform. You will work closely with business stakeholders and customer experience strategists to implement feedback programs, develop reporting solutions, maintain integrations, and ensure the platform delivers reliable and actionable customer experience data.

Responsibilities Include:

• Administer, configure, and maintain the Medallia platform.
• Design, build, test, and deploy surveys, feedback forms, and customer experience programs.
• Configure workflows, alerts, user permissions, dashboards, and reporting capabilities.
• Develop and maintain integrations between Medallia and enterprise systems.
• Support data collection, transformation, and reporting activities.
• Troubleshoot platform issues and provide ongoing operational support.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Ensure data quality, system performance, and platform security.
• Develop and maintain documentation, operational procedures, and best practices.
• Monitor platform usage and recommend improvements to enhance customer experience capabilities.
• Research new Medallia features and capabilities and recommend adoption strategies.

Required:

• Bachelor's degree and 5+ years of relevant experience.
• Experience administering and configuring Medallia or comparable customer experience platforms.
• Experience developing surveys, workflows, dashboards, and reporting solutions.
• Experience supporting SaaS platforms and enterprise integrations.
• Strong analytical and troubleshooting skills.
• Experience gathering and implementing business requirements.
• Eligible to obtain and maintain a government security clearance.

Preferred Skills:

• Medallia certification(s) or equivalent customer experience platform certifications.
• Experience with APIs, data integrations, and reporting tools.
• Experience supporting Voice of the Customer (VoC) programs.
• Experience working with large-scale customer feedback datasets.
• Experience supporting federal government clients.
• Knowledge of Agile and DevSecOps methodologies.
• Strong written and verbal communication skills.
• Experience working in cross-functional teams consisting of business and technical stakeholders.

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $160,000.  The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. 

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.