Design. Disrupt. Repeat. 

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We are passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good experience, human-centered design makes for an excellent one. 

Contributions: 

As a Training Coordinator you will be responsible for guiding government clients through our Design Intelligence™ framework; incorporating human-centered and design thinking methods to focus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.

• Support the training team by creating scheduled and tracking training tasks
• Supporting the development of training related communications such as marketing products, training newsletters, and updates
• Communicating directly with trainees related to course registration, schedule updates, prerequisites, and other items
• Collecting feedback during training events and helping evaluate and interpret comments to inform future training updates 
• Playing an active role in discussions related to training revisions and improvements
• Supporting the development of high quality e-learning products ranging from demo videos and micro-learnings to full courses
• Learning enough about the heavily-customized Salesforce platform we have delivered to our clients so you can serve as a facilitator backstop for in-person (DC or overseas) or virtual training sessions 
• Understanding the logistics processes related to running in-person, virtual, and overseas training so you can assist with the planning and execution of those events

Required:

• Ability to obtain a U.S. government Public Trust Security Clearance 
• Bachelor’s Degree or equivalent education and/or experience
• 2+ years of experience in large scale IT training efforts
• Experience with full cycle e-learning course development following the ADDIE or SAM framework
• Demonstrated experience supporting the development of event or training related communications products
• High quality interpersonal and written communications skills
• Demonstrated experience organizing or facilitating trainings, meetings, or other events 
• Demonstrated customer service skills
• A collaborative, flexible, solution-oriented mindset 
• The ability to proactively recognize challenges and generate potential solutions without needing to be given step instructions
• Strong organizational skills with the ability to effectively track and support multiple projects and assignments simultaneously 
• Local to Washington DC Metro area
• Ability to occasionally support training events in client's DC offices
• Interest and ability to travel internationally up to 10% of the year to support trainings at overseas sites

Preferred Skills:

• Experience working with Salesforce
• Deep experience working with the following e-learning development tools: Articulate 360 – Storyline and Rise, Camtasia, Snagit 
• Strong presentation and facilitation skills
• Deep experience utilizing Google Workspace and Office 365 tools
• Previous work experience in or with the federal government (USAID specifically)
• Previous work experience as a consultant 
• Knowledge of Human-Centered Design / Customer Experience Design principles 
• Experience working on multi-disciplinary, cross-functional teams including Service Designer, UX and UI designers, technologists, data scientists, engineers, and solution architects 
• Experience working within an Agile delivery framework 

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $75,000 to $140,000.  The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. 

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.