Service Designer

Job Location US-VA-McLean
Posted Date 2 weeks ago(6/17/2020 8:53 AM)
Job ID
Clearance Requirement
Public Trust


As a service designer, you will be responsible for guiding government clients through our Design Intelligence™ process, incorporating human-centered methods to solve end to end service and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.



  • Facilitate discovery and innovation workshops for a range of government audiences, from senior leaders to front-line implementers, utilizing human-centered methods, tools, and best practices
  • Collaborate with clients and stakeholders to co-design workshop agendas and exercises that help achieve strategic and tactical objectives
  • Synthesize research, insights, and data to help drive solutions for organizational challenges
  • Craft compelling stories and visual models to communicate insights and discoveries that will shape service innovations
  • Understand the relevance of and how to articulate: journey maps, service blueprints, personas, ecosystem and experience maps
  • Understand how user research should be integrated into developing technology
  • Ensure all deliverables across a variety of projects are produced at the highest quality


  • Ability to obtain a U.S. government Public Trust Security Clearance
  • 4+ years of experience in human centered design, service design, and/or customer experience design
  • Thorough knowledge and demonstrated experience applying design thinking methods and tools to solve end to end challenges
  • Experience in workshop facilitation and co-creation, including with groups of senior organizational leaders
  • Experience working in multi-disciplinary groups including UX and UI designers, technologists, and engineers
  • A natural curiosity for solving problems coupled with strong analytical skills
  • A collaborative nature with excellent written communication and presentation skills
  • Experience working in a project-based environment
  • Degree or equivalent experience in HCD, HCI, service design, and/or experience design

About steampunk

Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.


Who We Are

At Steampunk, we believe in disrupting the status quo and setting the pace in the ecosystem of government contractors, while creatively improving tried-and-true methodologies. We believe in empowering our people to find innovative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.


While good design makes for a good product, we believe human-centered design makes for an excellent one.


Why Steampunk?

Our people are the very core of what we do; their expertise and hunger for new and exciting challenges fuel our relentless pursuit of mission success. As part of our team, you’ll test the status quo, explore new boundaries, and set the bar high for how government clients expect to engage with contractors.


Because we value our employees’ work/life balance (and believe those who work hard deserve to play hard), we offer a very competitive benefits package, including telework/flex scheduling, health/dental with orthodontics/vision insurance upon hire, paid time off with a sell-back benefit and carryover option, 11 Federal Holidays, 100% paid military leave, 100% 401(k) plan match upon hire, professional development/education reimbursement, all flexible spending accounts, and more. 


We believe effective teams are powered by diverse perspectives, backgrounds, and experiences. To that end, Steampunk is an equal opportunity employer committed to promoting diversity of race, gender, sexual orientation, religion, ethnicity, national origin, disability status, and protected veteran status, amongst our ranks.  Additionally, we participate in the E-Verify program.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program. 


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