Business Process Analyst

Job Location US-DC-Washington, DC
Posted Date 2 weeks ago(3/24/2020 9:15 AM)
Job ID
Clearance Requirement
Public Trust


Design. Disrupt. Repeat.


Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is looking for an experienced Business Process Analyst with an appetite for taking on new challenges.


Who We Are

Steampunk is the explosive collision of human-centered design and traditional government contracting. An employee-owned company with a startup mindset and time-tested approaches tailored for the federal government, we are passionate about creating solutions that are impactful, practical, scalable, and most importantly, that meet our clients’ ever-changing needs.


At Steampunk, we believe in disrupting the status quo and setting the pace in the ecosystem of government contractors, while creatively improving tried-and-true methodologies. We believe in empowering our people to find innovative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.


While good design makes for a good product, we believe human-centered design makes for an excellent one.


Why Steampunk?

Our people are the very core of what we do; their expertise and hunger for new and exciting challenges fuel our relentless pursuit of mission success. As part of our team, you will test the status quo, explore new boundaries, and set the bar high for how government clients expect to engage with contractors.


Because we value our employees’ work/life balance (and believe those who work hard deserve to play hard), we offer a very competitive benefits package, including telework/flex scheduling, health/dental with orthodontics/vision insurance upon hire, paid time off with a sell-back benefit and carryover option, 11 Federal Holidays, 100% paid military leave, 401(k) plan match upon hire, professional development/education reimbursement, all flexible spending accounts, and more.


We believe effective teams are powered by diverse perspectives, backgrounds, and experiences. To that end, Steampunk is an equal opportunity employer committed to promoting diversity of race, gender, sexual orientation, religion, ethnicity, national origin, disability status, and protected veteran status, amongst our ranks.  Additionally, we participate in the E-Verify program.


We want you to be an integral part of an innovative, creative, and energetic group of team members supporting a government client in Washington, D.C.


As a Business Process Analyst, you will be working with federal clients, Steampunk team members and other contractors as we develop and codify business processes, standardize methods and techniques, and provide documentation and business process improvement support to a variety of teams and clients.


You will be challenged and encouraged to work collaboratively with team members of our Program Management team, clients, individual team members, and leadership to customize and tailor documentation to support business process standardization, accountability, and increased efficiency and effectiveness. You will be asked to identify areas of improvement that can be made in business processes and then work to document and implement those improvements within the program.


You will be asked to write and edit easy-to-understand documentation, online help, and guides to support our mission. This means that you will have the opportunity to demonstrate and expand on the development of your customer service skills, and the ability to be flexible and adaptive to a fast-paced, fluid business environment. You will be asked on a daily basis to leverage you excellent ability to communicate effectively and decisively with all levels of the organization and be able to solve practical problems as well as exercise sound judgement with regards to sensitive and confidential information.


Your responsibilities will include:

  • Supporting the creation of a wide range of documents (SOPs, white papers, procedures).
  • Create and provide QA on presentations and briefings
  • Identify and work with a team of clients and team members on business process improvements.
  • Assist with creating and maintaining Project documentation including project schedules, meeting minutes, and action items.
  • Create and perform quality assurance reviews on Business Process flows using tools such as Visio for process creation, including communicating with process owners.
  • Preferred experience analyzing existing and potential content, focusing on reuse and single-sourcing opportunities, and creating and maintaining the information architectures.


  • Minimum of 5 years of experience analyzing IT business processes for a Federal agency
    • Proficient with Microsoft Project
    • Proficient in using collaboration tools such as SharePoint
  • Experience working in an Agile development environment
  • Proficient at making documents and websites Section 508 compliant in accordance with DHS and Federal standards


  • Bachelor's degree, or higher, in an IT- or business-related field

Additional Desired Qualifications:

  • Excellent written and verbal communication skills
  • Experience providing project briefs to senior executives

About steampunk


Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program. 


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